IMI: People: their capabilities, behaviours and beliefs

It’s a big day: your team has finally finished your strategy. After months of reflection, analysis and challenging debates, the team has agreed a plan.

If you’ve taken the classic prescriptive route (with the old reliables such as PESTLE, Porter’s 5 Forces and SWOT), then the next job is to communicate the plan, cascade divisional and unit objectives, and allocate resources so that the organisation can get on with delivery.

But of course, it’s rarely that simple. In my experience, working with clients small and large, public and private, as well as NGOs, the really difficult part of ...