CCMA: Gema Consulting delivers unified customer experience

Irish company, Gema Consulting, launched last October, is focused on customer engagement via mobile and digital channels, as well as the traditional voice channels.

Its stated ambition, to virtualise the customer experience through mobility and digital channels in order to enable one consistent conversation, is resonating with businesses. Gema Consulting is already working with a global payments company and counts a leading insurance business among its ...