Building dynamic business relationships

Building dynamic business relationships
Paul Hennessy, Dynamics lead at Microsoft Ireland

Microsoft Dynamics has taken customer relationship management to the next level, with cloud functionality expanding collaboration, and a focus on removing the oppression from key performance indicators

CRM is much more than a three-letter acronym. If customer relationships really are the core of business, then managing those relationships is a central focus of business – or at least, it should be. Of course, as technology marches ever onward, technologies are developed to meet the increasing need for responsive business practices.

Key among these technologies is Microsoft Dynamics, a full-fledged enterprise resource planning (ERP) and customer relationship management (CRM) system.

Paul Hennessy, Dynamics...

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