Awards celebrate putting the customer at the heart of business

Blizzard Entertainment was the overall winner of the 2018 Customer Contact Management Association Awards

In this fast-paced modern world, with technology often replacing human skills, it is reassuring to see that old-fashioned customer service is still held in high esteem.

The annual Customer Contact Management Association (CCMA) Awards were held on November 10 at the Clayton Hotel Burlington Road in Dublin with more than 700 industry professionals in attendance. The event highlighted the importance of good people skills and showcased the “great work” being done by many ...