Agile, adaptable CRM can point the way forward

Companies of all sizes can find a Sage subscription to suit their size, and a third-party add-on to fit their line of work

Ian Cumiskey, managing director of DB Computer Solutions

Customer Relationship Management (CRM) can be a lot more than a simple sales and marketing tool if it’s configured correctly. But it requires buy-in from the highest levels of management to make it work, according to Ian Cumiskey, managing director of DB Computer Solutions.

“Agility, flexibility, cost-effectiveness, increased productivity and service levels for customers and staff. These are some of the goals that our customers aspire to. It’s our job to turn aspirations ...