Regaining customers’ trust will take banks ‘a very long time’, says watchdog

Chair of the Irish Banking Culture Board says banks are making an effort, but more is needed to repair their damaged reputation

9th February, 2020
Regaining customers’ trust will take banks ‘a very long time’, says watchdog
Justice John Hedigan, chair of the Irish Banking Culture Board, said he was pleased with the buy-in of banks to the process of improving behaviour and practices

It will take “a very long time” for Irish banks to regain the trust of their customers, the banking culture watchdog has warned.

Justice John Hedigan, chair of the Irish Banking Culture Board, said he was pleased with the buy-in of banks to the process of improving behaviour and practices, but warned it would require more to repair the damaged relationship with customers.

The board was established in late 2018 following the tracker...

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