Finance ombudsman criticised over ‘case delays’

The head of a mortgage misselling advisory firm said the FSPO had not progressed certain complaints for up to 16 months

18th April, 2021
Finance ombudsman criticised over ‘case delays’
Ger Deering, the Financial Services and Pensions Ombudsman: complaints made on behalf of distressed home loan holders

Excessive delays in processing cases and “a legion of other issues” have been cited in a complaint to the state’s financial services watchdog from the head of a firm advising homeowners on mortgage misselling claims.

Ben Hoey, the principal of Quartech, which trades as, has written to Ger Deering, the Financial Services and Pensions Ombudsman (FSPO) claiming little progress has been made on a dozen complaints from his clients, in...

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