Weathering the storm: how start-ups are navigating the pandemic
Running any business at the moment isn’t easy, but keeping one that’s barely established going can be a nightmare. Emmet Ryan meets the start-ups trying to manage in these challenging times
Starting a business is always a big decision. You are giving up some security and certainty, leaving an established career in order to take the reins on something new.
Doing it during a global crisis that sees circumstances change almost daily might seem like a fool’s errand, but Connor Keppel was happy to make the jump in May. After seven years, he left a role as global head of marketing for Phorest, a salon software...
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Covid-19 exposes cracks in contact centre services
People’s frustration with poor customer support from telcos reached boiling point during the pandemic, but it’s been bubbling up for years