Today’s call centres offer much more than talk
The latest contact centre solutions go beyond phone calls. Róisín Kiberd explores them
Contact centres are evolving, moving beyond the conventional set-up of agents, desks and phones. Today the agent’s role is expanding, becoming more dynamic and often more challenging, while the technology that supports them is more sophisticated and powered by AI.
It doesn’t feel like long ago that Ireland was full of traditional call centres dealing with customers only over the phone. Today, contact centres specialise in omni-channel communication, which ranges from traditional phone...
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