Today’s call centres offer much more than talk

The latest contact centre solutions go beyond phone calls. Róisín Kiberd explores them

2nd February, 2020
Today’s call centres offer much more than talk
Today, contact centres specialise in omni-channel communication, which ranges from traditional phone calls to text, iMessage, social media posting and webchats

Contact centres are evolving, moving beyond the conventional set-up of agents, desks and phones. Today the agent’s role is expanding, becoming more dynamic and often more challenging, while the technology that supports them is more sophisticated and powered by AI.

It doesn’t feel like long ago that Ireland was full of traditional call centres dealing with customers only over the phone. Today, contact centres specialise in omni-channel communication, which ranges from traditional phone...

Subscribe from just €1 for the first month!

Currency

What's Included

With any subscription you will have access to

  • 971569B3-2C5E-4C45-B798-CEADE16987A8

    Unlimited multi-device access to our iPad, iPhone and Android Apps

  • 099C8662-C57C-42F2-9426-F2F90DF17C8F

    Unlimited access to our eReader library

  • 198AE43B-B9CF-4892-8769-D63C2104BA08

    Exclusive daily insight and opinion seven days a week

  • D8F37B78-25E4-4E4A-A376-4F5789B1564A

    Create alerts to never miss a subject that matters to you

  • B15F2521-37CD-4E02-B898-730A20D39F7F

    Get access to exclusive offers for subscribers on gifts and experiences

  • A564FE02-1AB8-4579-AF9D-BA32A2E5ACA7

    Get content from Business Post, Business Post Magazines, Connected, Tatler and Food & Wine

Share this post

Related Stories

Security Watch: Ransomware epidemic rages on

AI: the promise of better health through knowledge

Connected Jason Walsh 2 weeks ago

Smart infrastructure: the data things are made of

Connected Jason Walsh 2 weeks ago

DataSolutions sets ambitious carbon-neutral target

Connected Emmet Ryan 2 weeks ago