Sustaining positive changes
Sustainability tech isn’t just a means of improving your carbon footprint. Businesses are finding out that it’s a whole new way to look at how they work, writes Quinton O’Reilly
In recent years sustainability has become more than just something dealt with by marketing and PR. As talk of climate change, environmental impact and green credentials increases, businesses must match intention with action.
With the pandemic forcing many to work remotely, it’s been an opportunity for organisations to review their usage and consumption.
If decisions were heavily influenced by the bottom line, that has now changed according to Dr Aideen O’Dochartaigh, assistant professor...
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Covid-19 exposes cracks in contact centre services
People’s frustration with poor customer support from telcos reached boiling point during the pandemic, but it’s been bubbling up for years