Thursday December 12, 2019

Setting expectations

AI has been seen as the future of customer service, but businesses should not put unreasonable expectations on what is still a young technology

1st December, 2019
2

If you want an example of technology that was put in to benefit a company instead of a customer, look no further than the self-service checkouts in your local supermarket.

For the store, the benefit of having them is obvious: having customers check out themselves meaning you need fewer people to man the tills and work in the store. They also take up less space, allowing you to fit more in and hopefully reduce the...

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