Managed services: Integrating IT into the business

Managed services are more than mere outsourcing. Working alongside internal IT teams, service providers can provide guarantees and expand the technology capacity of businesses of all sizes

27th June, 2021
Managed services: Integrating IT into the business
The service provision landscape could be a win-win with both parties benefiting, according Blacknight Solutions’ Michele Neylon. Picture: Getty Images/iStockphoto

The term managed services is just nebulous enough to make engagement with service providers daunting for many businesses: the field is a jargon-filled terra incognita with promising claims of value but unclear pricing. How would you even get started? And with what business IT process?

Despite this, Michele Neylon, chief executive of Blacknight Solutions said that, at base, managed services was a simple concept.

“That lump of metal that you have in the comms room:...

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