ERP spend continuues through the pandemic
Remote working, efficiency-at-a-distance and even Brexit all present challenges in 2020, but enterprise resource planning can offer solutions. Alex Meehan reports
When it comes to business automation, enterprise resource planning (ERP) is one of the most powerful enablers of efficiency there is, and it’s especially valuable in stressful times. That’s the message from vendors who offer the technology in the Irish market. They go on to say that, despite the many challenges facing Irish businesses in 2020, investing in technology remains a clever move.
While this is obviously in their interest to say,...
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Covid-19 exposes cracks in contact centre services
People’s frustration with poor customer support from telcos reached boiling point during the pandemic, but it’s been bubbling up for years