Saturday November 28, 2020

Wasting no opportunity to improve customer service

Having established a customer-first ethos, the City Bin Co is now working on realising opportunities for its employees

8th March, 2020
Gene Browne, co-founder of the City Bin Co. Picture: Michael Dillon

For Gene Browne, co-founder and chief executive at the City Bin Co, success in business came down to spotting an opportunity others had overlooked.

A quality engineer by trade, Browne set up the City Bin Co in Galway in 1997, with co-founder Glenn Ward, partly as an experiment.

Browne and Ward wanted to prove that, by bringing a “customer-centric” approach to a very traditional industry – in this case, waste collection – greater profit would follow....

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