Thursday August 6, 2020

The three biggest challenges digital transformation presents to the IT sector and how to address them

Research has found that 85% of IT leaders reported that their organisation will undergo digital transformation activities in 2019

26th March, 2019
Rachel Ryan, Marketing Manager at Interxion Ireland

Recent research carried out by MuleSoft in the US, found that 85% of IT leaders reported that their organisation will undergo digital transformation activities in 2019. For the majority, the main goal of this transformation is to increase IT operating efficiency particularly as IT teams face greater demands across the organisation.

Based on the MuleSoft research and Interxion’s engagement with IT leaders across Europe, there are three pressure points which if not addressed could risk and damage an organisations digital transformation in the long term.

- Knowledge gap– the numbers working in the IT sector across Europe continues to increase rapidly. In Ireland the IT sector saw almost a 56% increase in the numbers working in the sector over a five-year period according to the most recent census report. However, 29% of respondents to the MuleSoft research reported a lack of skills and experience within their own teams as a challenge. If the current workforce doesn’t have the experience and skills needed to meet this challenge, there are two options; external resourcing and retraining. 52% of respondents to the MuleSoft research stated that they plan to hire more talent, however this alone won’t solve the issue. It’s true in all industries but even more so in the IT sector that staying up to date on the latest technology and innovation is not only paramount to an individual’s success but to the organisations. For its part, the IT sector must continue to facilitate learning, development and crucially innovation in IT teams to meet this growing knowledge gap.

- Increased pressure– it’s anticipated that demand for IT projects will increase by 32% according to MuleSoft due to a number of factors not least increasing customer demands for better and better service. As instantaneous responses, next-day delivery and personal service become the norm the demands on the technology supporting customer service systems continue to increase and grow. Integration and shared learning across teams within organisations can play a huge role in meeting these evolving needs and allow the best use of software solutions and platforms.

- Finance– despite the increasing demands placed on IT teams, respondents to MuleSoft research stated that their IT budgets increased by less than 10% in 2018. Considering the task ahead of IT teams with digital transformation taking place at every level across organisations it’s clear that investment levels need to be higher to sustain the desired transformation levels.

Within the MuleSoft research we see greater alignment between IT and business leaders; 72% of IT leaders report they are aligned with the business versus 57% in 2018. This alignment will play a significant role in demonstrating the rising need for budget within the IT team if real innovation is to take place.

As the research and atmosphere within the IT sector shows digital transformation is going to dominate the industry for some time to come. If organisations want to truly take advantage of this opportunity they will see and understand the need to invest in the skills & talent in the team, enable learning and opportunity across the organisation and financially support the budget required to deliver on its digital transformation ambitions.

Research for this report was conducted with IT decision makers across the U.S., U.K., Germany, Netherlands, Australia, Singapore, and China.

MuleSoft commissioned independent market research company Vanson Bourne to survey 650 IT leaders from global enterprises to discover:

- What is the state of today’s digital transformation initiatives?

- How is the role of IT evolving in the customer-centric era?

- What are the top challenges IT organisations face?

- Which strategies are enterprises adopting to get ahead of the market?

The research was conducted in December 2018 across the U.S., U.K., Germany, Netherlands, Australia, Singapore, and China. Respondents were IT decision makers from enterprise organisations with at least 1,000 employees, across both public and private sectors.

Interviews were conducted online using a rigorous, multi-level screening process to ensure that only suitable candidates were given the opportunity to participate.

For more information on Interxion visit:

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