The future of customer service through chatbots

The focus of fintech may be transactions and payments first, but customer service is also ripe for change

26th March, 2017
Oliver Lynch, business development director, Comtrade Digital Services

Next year is going to be pivotal for a number of reasons. Not only do most companies have to get in line with the upcoming general data protection regulation (GDPR), but financial institutions will see a shake-up in the form of PSD2.

Oliver Lynch, who is the business development director at Comtrade Digital Services, says that it’s going to “really shake up the banking industry . . . as it will drive competition in the...

Subscribe from just €1 for the first month!


What's Included

With any subscription you will have access to

  • 971569B3-2C5E-4C45-B798-CEADE16987A8

    Unlimited multi-device access to our iPad, iPhone and Android Apps

  • 099C8662-C57C-42F2-9426-F2F90DF17C8F

    Unlimited access to our eReader library

  • 198AE43B-B9CF-4892-8769-D63C2104BA08

    Exclusive daily insight and opinion seven days a week

  • D8F37B78-25E4-4E4A-A376-4F5789B1564A

    Create alerts to never miss a subject that matters to you

  • B15F2521-37CD-4E02-B898-730A20D39F7F

    Get access to exclusive offers for subscribers on gifts and experiences

  • A564FE02-1AB8-4579-AF9D-BA32A2E5ACA7

    Get content from Business Post, Business Post Magazines, Connected, Tatler and Food & Wine

Share this post

Related Stories

Efficiency & Reliability

Change and telecoms go hand in hand

Cash losing out to digital payments

Vision Contracting’s commitment to health and safety acknowledged