The future of customer service through chatbots
The focus of fintech may be transactions and payments first, but customer service is also ripe for change
Next year is going to be pivotal for a number of reasons. Not only do most companies have to get in line with the upcoming general data protection regulation (GDPR), but financial institutions will see a shake-up in the form of PSD2.
Oliver Lynch, who is the business development director at Comtrade Digital Services, says that it’s going to “really shake up the banking industry . . . as it will drive competition in the...
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