Leading energy provider SSE Airtricity took home the trophy for Customer Contact Centre of the Year (Medium) at this year’s CCMA Ireland Customer Contact and Shared Services Awards.
SSE Airtricity, Ireland’s second largest energy utility, has a contact centre providing multi-channel support to around 800,000 customers in a highly competitive and fast-changing market environment.
The judges said that SSE Airtricity received the prestigious award for its “focus on improvement and innovation in...
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