People power drives the business

26th March, 2017
Hugh Dawson, Evros

In industries that are always online and never asleep, constant availability is par for the course for any managed service.

Of the many services Evros offers, its 24/7 service desk in Cherrywood is one of its key features – which happens to be ISO 20001 certified – so what is the secret to a good service desk? For its services director Hugh Dawson, the answer is a pretty simple one.

“Getting the right people,” he said....

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