Outsourcing: Lending five-star support to customers
Customer service company Voxpro counts bluechip firms such as Google and Airbnb among its clients. Its success has come from hard work and clear vision, writes Margaret O’Brien
Voxpro is one of the great Irish success stories of recent years. Established in Cork in 1995 by Dan and Linda Kiely, from its inception it had a clear and ambitious vision to be the best customer service and support solutions provider, not just in Ireland, but internationally.
There weren’t any shortcuts taken along the way, this is a business that has been built from the foundation up, one carefully laid block at a time. With...
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Cyber tactics: workforce awareness is your critical first line of defence
Cyber threats have risen 20 per cent in the past year. Staff working remotely are your weakest link, but only if you don’t train them to recognise danger
Left to their own devices: reducing the digital divide
Despite being a rich country with a strong IT sector, Ireland is home to a digital divide, particularly in education. This is something the Tech2Students project aims to tackle