Merlyn puts the customer at the heart of its business

27th November, 2016
Kilkenny-based shower enclosure company Merlyn was awarded the trophy for Small Customer Contact Centre of the Year at the 2016 CCMA Awards

Merlyn is a shining example of a homegrown success story – and key to that success is the company’s ethos of putting the customer experience at the heart of its business. Established in 2000, the Kilkenny-based shower enclosure company has gone from strength to strength, achieving such excellent results in sales and profit that they hold the number one position in their retail market.

But just as important to the business are the huge...

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