Managed Services: Strike a balance between cost and quality with the right service provider

Modernising your approach to services is the only way to stay in contention, according to Jimmy Sheahan of Ergo Group. Aoife Valentine reports

22nd March, 2015
Managed Services: Strike a balance between cost and quality with the right service provider
Jimmy Sheahan, chief technical officer, Ergo Group: ‘We would be very customer-centric and very customer value-centric’

Managed service providers offer many benefits to companies: a level of expertise that an in-house IT department often won’t have, resilient and secure IT infrastructure, a centralisation of applications and data that will often result in increased productivity, and predictable (if not also reduced) costs. That’s only the start of the list.

However, according to Jimmy Sheahan, chief technical officer of Ergo Group, cost reductions are very low on the list...

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