Managed Services: Business community seeks unified services and reaches for the cloud
Organisations are benefiting from a new generation of managed business applications, thanks to the growing maturity of the cloud, writes Deirdre Cashion.
Three years ago, network operator Three built the country’s first cloud-based, unified communications solution, offering customers basic telephony, video and presence as a fully managed service.
Its success was such that 80 per cent of its customer base has now extended that basic functionality to more sophisticated contact centre services.
It seems a new generation of managed business applications, delivered via the cloud, are now grabbing the business community’s attention, and customers are more...
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