IMI: Studying to put head in the cloud

When it comes to further study, don’t procrastinate, just do it, says Graham Fagan, BT Ireland’s head of contact centre and multichannel

31st May, 2015
IMI: Studying to put head in the cloud
Graham Fagan undertook a diploma in Cloud Management with the IMI

I started the early part of my career in technical engineering with Dell, rising to manage the Bank of Ireland’s entire communications infrastructure group at the age of 25. Around the same time I returned to college by night for seven years to study business, and that certainly changed the direction my career has taken ever since.

The last ten years of working in a truly great global company such as BT has afforded...

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