For years, traditional phone systems have been the backbone of business communications, but chances are your phone system has struggled to keep up with the new reality of remote working, which is likely to stay with us even post pandemic.
In today’s world, it should no longer matter how someone is reached, so long as they’re connected wherever they are, so that they can get things done. This means unified communications in the cloud.
Adopting the cloud doesn’t have to be complicated, and there are three no-brainer reasons to make the switch:
With cloud communications, every user has a single business phone number which synchronises across all their devices. No matter where you are, what device you have and what network you’re connected to, a single number will connect you by voice, text, fax and video.
In our day-to-day lives, we all use a broad number of digital touchpoints (web, text, video) and interaction types (touch, voice, vision) across a number of different devices, and we expect a unified and effortless experience. We should be able to have this with our work communications too. For example, imagine you have dialled into a conference but it’s running over time and you need to leave to pick up your kids from school. With the cloud, you can simply flip the call from your office phone to your mobile, continuing the conversation. No having to stay on the line while the phone system calls your mobile, and no slow performance or poor audio quality using the mobile network.
Because it’s cloud, you can also integrate apps from Google, Salesforce, Oracle, Microsoft and more with your communications to create a seamless user experience.
Eliminating physical conference rooms
Remember when you used to try to book conference rooms? Sometimes they would be double booked, or a cancelled reservation hadn’t been removed from the calendar.
Now video conferencing is normal – regardless of where people are or what devices they’re using – with the ability to share screens and files. Some video collaboration solutions even allow for up to 200 participants or even 1,000 participants if just audio.
Work has changed, but has your phone system?
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