This year marked the 20th anniversary of the Irish Customer Contact and Shared Services Awards, held at DoubleTree by Hilton Hotel, Dublin on November 14.
Forty six companies were shortlisted for an award across 18 categories. Among the big winners on the night were Blizzard Entertainment who scooped three categories, Best Training & Development Programme, Best Use of Technology and Best Customer Service Delivery.
Other winners included SouthWestern for Credit Management Team of the Year, Dell won...
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