Organisations that fail to embrace digital customer engagement channels, including web chat, social media, SMA, smartphones, mobile applications and video, in their engagement strategies within the next two years, are likely to see their customers switch allegiance to competitors who do so.
This is the stark warning contained in the Dimension Data annual Global Contact Centre Benchmarking Report 2015.
Let there be no doubt, the digital customer engagement revolution is here, and it is forcing organisations...
Subscribe from just €1 for the first month!
Exclusive offers:
All Digital Access + eReader
Trial
€1
Unlimited Access for 1 Month
*New subscribers only
Annual
€200
€149 For the 1st Year
Unlimited Access for 1 Year
Quarterly
€55
€42
90 Day Pass
2 Yearly
€315
€248
Unlimited Access for 2 Years
Team Pass
Get a Business Account for you and your team
Related Stories
Buy now, sell always
Over 1,000 Irish businesses use humm’s platform to enable ‘buy now, pay later’. In the face of Covid-19 and with continual improvements in retail technology, the financing model has been rocketed into the 21st century
Cyber tactics: workforce awareness is your critical first line of defence
Cyber threats have risen 20 per cent in the past year. Staff working remotely are your weakest link, but only if you don’t train them to recognise danger
Left to their own devices: reducing the digital divide
Despite being a rich country with a strong IT sector, Ireland is home to a digital divide, particularly in education. This is something the Tech2Students project aims to tackle
Smart tech drives smart banking
The world of finance is accelerating towards the future, and both pillar banks and challengers are looking to technology to redefine how they interact with customers