Saturday December 14, 2019

CCMA awards herald stars of customer service

The accolades recognise commitment to delivering customer experience excellence in the contact and shared services sector

1st December, 2019
Winner of the overall award of the night – Contact Centre of the Year Large – PayPal

We have all heard the mantra ‘the customer is always right’. While this might not necessarily be true, it is imperative to make the consumer feel that their voice is being heard and the company they are dealing with genuinely cares about providing them with the very best service possible.

So if good customer service is king then the annual Customer Contact Management Association (CCMA) Awards ceremony is its queen, as the two...

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