CRM is much more than a three-letter acronym. If customer relationships really are the core of business, then managing those relationships is a central focus of business – or at least, it should be. Of course, as technology marches ever onward, technologies are developed to meet the increasing need for responsive business practices.
Key among these technologies is Microsoft Dynamics, a full-fledged enterprise resource planning (ERP) and customer relationship management (CRM) system.
Paul Hennessy, Dynamics...
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