Wednesday April 1, 2020

Bringing banking bang up to date

Retail banking is visibly changing in Ireland, meaning the big consumer banks must work to take on nimble challengers, writes Jason Walsh

22nd March, 2020
Mark Kenny, client director for retail banking, Expleo Group Ireland

It used to be so simple: the local branch was the bank and services didn't go much beyond current accounts, savings accounts, loans and mortgages.

Today, the picture looks very different. Of course, those services remain the central planks of any retail bank’s offering, but the branch is no longer the centre of operations, and customers want more connectivity than ever.

Challenges have come in the form of the so-called ‘neo-banks’, something of...

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