It used to be so simple: the local branch was the bank and services didn't go much beyond current accounts, savings accounts, loans and mortgages.
Today, the picture looks very different. Of course, those services remain the central planks of any retail bank’s offering, but the branch is no longer the centre of operations, and customers want more connectivity than ever.
Challenges have come in the form of the so-called ‘neo-banks’, something of...
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