Sunday July 12, 2020

Bank of Ireland rises to integration challenge

27th November, 2016
The team collecting award on the night, from left: David Manning, Head of Domestic SSE Airtricity, who presented the award; John Paul Kennedy, Process Manager, Bank of Ireland; Barry O’Toole, Head of Direct Services, Bank of Ireland; and Mike Harlick, Head of Frugal Innovation, Bank of Ireland)

Successfully integrating new technology into customer service is one of the biggest challenges facing businesses today.

Customers now want to be able to self-serve and deal with issues via a variety of channels, using phones, texts, apps and online resources to carry out the business of everyday life. One company that has risen to this challenge – and indeed is setting the standard in this exciting, and always changing area of industry – is Bank...

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