Arkphire, the Irish-headquartered IT product procurement and services company, has completed the rollout of a major employee-centred digital transformation programme by leading Irish financial institution AIB.
At the heart of the project, which aligns with AIB’s digitalisation and ways of working strategies, is the sourcing, delivery and support of a fully digital workspace for AIB employees across Ireland and Britain.
In carrying out the project, Arkphire delivered 8,000 digital workspace solutions including Microsoft Surface laptops, laptop stands, monitors, docking stations and keyboards to AIB’s employees across Ireland and Britain.
Arkphire is also providing a range of ongoing support services to AIB including the ability to procure, assemble and roll out additional hardware pre-installed with software as specified for AIB employees’ specific needs, break/fix support enhancing the standard warranty and a next business day replacement computer service.
Geraldine Casey, chief people officer at AIB said: “At AIB our aim is to empower our people so they can work from home and support our customers as seamlessly as possible. Eight thousand of our people now have remote access, with state-of-the-art technology allowing us to develop our ways of working and digitalisation strategies.”
Given the importance of the initiative to AIB, which is adopting a new operating model to increase the flexibility of its workforce to work from anywhere, it was essential for the bank to engage with a partner of proven capability, international reach and who could move at pace.
According to Graham Fagan, group director of technology & operations at AIB Group, “The combination of Arkphire’s long-standing logistical and procurement capabilities along with their experience and track record of service delivery for projects of this scale, both domestically and internationally, were decisive factors in selecting Arkphire.
“In overall terms, Arkphire has very quickly earned our trust through a rapidly accelerated programme, where the Arkphire team has demonstrated real professionalism and a ‘can do’ attitude that we really value. I greatly appreciate their support as a true IT partner.”
Delivering for AIB
The ambitious employee mobilisation programme, which gained urgency due to the Covid-19 pandemic, has enabled AIB to continue to provide an uninterrupted service to its customers, while also empowering its workforce to communicate and collaborate innovatively across the entire enterprise from their home workspaces.
For more information, visit arkphire.com