A clear case of customer satisfaction

With clients all over the country, Turin Components Ltd have a stellar reputation within the kitchen and bedroom manufacturing industry – and P&L Group, one of Ireland’s leading carpentry and joinery specialist firms, has nothing but praise for the Mayo-based company.

Since 2004, P&L Group has been managing and delivering prestigious construction projects across the country and Tom Potterton, joint director of the company, which is based in Trim, Co Meath, says working with Turin Components for the past few years has ensured that business always runs smoothly.

“Specialising in designing kitchen, wardrobe and door packages for both residential and commercial projects, we cover all sectors in the industry,” he said. “We started working with Turin Components over two years ago and right from the start have been impressed with the quality of product, the cost and the delivery.

“In our line of work, we design and develop a concept or project and a job for us can vary in value from €2 million to something a lot smaller and because Turin have the capacity for bigger manufacturing jobs as well as smaller ones, we began a collaboration. Since our first project with them, we have worked closely together and everything has been seamless from the start – this ensures that our clients come back for more – so it is safe to say that we work really well together.”

Having built up a wealth of experience across the construction industry, complete joinery company P&L Group has developed a reputation for quality design and installation and say that this is enhanced by both the workmanship and the level of service provided by Turin Components Ltd.

“Quality and management is what we deliver and P&L Group's quality approach to every project can be seen across the company – all the way from the management team to site management, joiners, carpenter and apprentices,” said Potterton.

“The key to our success to date has been the quality of our product and our attention to detail and the service provided by our team – and when it comes to the products created by our designs at Turin, quality is a given and they also have the capacity needed to fulfil our projects.

“In addition to this, their customer care is really good and they will always go over and above to go the extra mile – this can make all the difference, particularly on commercial projects, as when problems arise, it is so important to be with a company who can deal with any issues and respond immediately.

“Of course there are other people doing what they do, but we find them really good to deal with. Donal is very upfront and the whole place is very well set up, which helps to make everything go smoothly.”

Along with quality, reliability, value and first-class customer care, companies such as P&L Group are drawn to working with Turin Components Ltd because it allows customers to scale their operation without the need for significant capital investment. And as well as being a one-stop shop that caters for their clients’ every need, they customise to precise specifications and have the added bonus of being an Irish company.

“We like the fact that Turin is Irish-based as we had looked at other options in the UK, but it is good to keep business in this country,” said Potterton. “Theirs is a service that is much needed and we will continue to work closely with them as they never fail to go the extra mile to ensure our working relationship is smooth in every aspect – and we have found that if a problem arises with regard to clients wanting to cut cost, they have been able to think outside the box, so we work very well with them in that respect also.

“Here at P&L Group, we have a very good name for quality and working with Turin helps to keep it that way. I would have no hesitation recommending them as although business, in every sector, can be tough at times, they listen, find out what is needed and do their utmost to help and provide exactly what the client wants.”