Monday November 30, 2020

Insurers last in popularity stakes as they are still not putting customers first

The Central Bank has rapped the insurance industry for ignoring its call to not pay dividends during the pandemic, insurers have not paid out on business interruption claims, and the industry is the subject of three high-level investigations

22nd November, 2020
Moyagh Murdock, chief executive of Insurance Ireland, has said the group was keen to improve the customer and consumer focus of the industry. Picture: Fergal Phillips

By the nature of its work, the Central Bank of Ireland (CBI) doesn’t tend to be the bearer of good news all that often. The onerous job of protecting customers from harm and the financial system from vulnerabilities often requires sternly worded communiqués to be issued from the bank‘s offices in the Dublin docklands.

Perhaps no sector is more often in the firing line than the insurance industry, and...

Subscribe from just €1 for the first month!

Exclusive offers:

All Digital Access + eReader



Unlimited Access for 1 Month

Then €19.99 a month after the offer period.

Get basic
*New subscribers only
You can cancel any time.



€149 For the 1st Year

Unlimited Access for 1 Year

You can cancel any time.




90 Day Pass

You can cancel any time.

2 Yearly



Unlimited Access for 2 Years

This product does not auto-renew

Team Pass

Get a Business Account for you and your team

Related Stories

Comment: The furore over PE clothes at a school shows how an unverified assertion can travel halfway around the world while the truth is still languishing in its wake

Elaine Byrne | 1 day ago

Calling out the broadcaster’s non-compliance with Covid restrictions at retirement ‘do’ is correct. But we should learn from it and move beyond it, quickly

Willie O'Reilly | 1 day ago

Big question: why have I never treated myself to one of those luxury holidays where you view the gem-blue sea from your house on stilts?

Emer McLysaght | 1 day ago