Insurers last in popularity stakes as they are still not putting customers first

The Central Bank has rapped the insurance industry for ignoring its call to not pay dividends during the pandemic, insurers have not paid out on business interruption claims, and the industry is the subject of three high-level investigations

22nd November, 2020
Insurers last in popularity stakes as they are still not putting customers first
Moyagh Murdock, chief executive of Insurance Ireland, has said the group was keen to improve the customer and consumer focus of the industry. Picture: Fergal Phillips

By the nature of its work, the Central Bank of Ireland (CBI) doesn’t tend to be the bearer of good news all that often. The onerous job of protecting customers from harm and the financial system from vulnerabilities often requires sternly worded communiqués to be issued from the bank‘s offices in the Dublin docklands.

Perhaps no sector is more often in the firing line than the insurance industry, and...

Subscribe from just €1 for the first month!

Exclusive offers:

All Digital Access + eReader



Unlimited Access for 1 Month

Get basic

*New subscribers only

You can cancel any time.



€149 For the 1st Year

Unlimited Access for 1 Year

You can cancel any time.




90 Day Pass

You can cancel any time.

2 Yearly



Unlimited Access for 2 Years

You can cancel any time.

Team Pass

Get a Business Account for you and your team

Related Stories

Susan O’Keeffe: Missed cancer diagnoses hint at true toll of fight against Covid-19

Willie O’Reilly: RTÉ blunder sets a bad benchmark for future transgressions

Media Willie O'Reilly 5 days ago

Emer McLysaght: A year of living luxuriously

It’s time to talk about a new post-Covid social welfare contract