Smart business: getting email

Jayne Lee: if you wouldn’t feel comfortable saying something in public, then don’t put it in an email
Jayne Lee: if you wouldn’t feel comfortable saying something in public, then don’t put it in an email

Last week, my colleague was emailing a Chinese client. She had already been advised to address him as “Mr X”, which she did.

However, “Mr X” replied and when signing off, used his first name. Was this a cue that she could then reply using his first name or should my colleague have stuck to the more ...