Root and branch reforms

Root and branch reforms
The B Works store in Manchester: the bank offers free coffee, yoga, co-working spaces and free meeting rooms

In the face of competition from fintechs and digital challengers, the high street bank is changing beyond all recognition

CYBG, the banking group headed by former AIB boss David Duffy, made headlines recently after more than one-third of its shareholders voted against a pay plan for top executives.

Pay disputes aside, the banking group is also making waves for shaking up the British banking market by changing the face of the high street branch.

As banks face competition from fintechs and digital challengers, CYBG is one of a growing crop of banks trying to...

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