RBS to launch chatbot in December

RBS to launch chatbot in December View Gallery
RBSs latest innovation will soon be road-tested

British consumers could find themselves dealing with a virtual assistant on their banking queries in future. Royal Bank of Scotland (RBS) is about to roll out chatbot Luvo to a pilot group of consumers. The moves come after the technology, which was developed in partnership with IBM, was piloted with hundreds of the bank’s staff in recent months.

“Luvo frees advisers from spending time on simple, easily addressed queries so they can help customers...

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