What Irish Ferries boss could learn from O’Leary
With proper handling, this summer’s cancellation affecting 20,000 passengers needn’t ruin consumer confidence
For two and a half decades Eamonn Rothwell has steered Irish Continental Group through calm waters and choppy seas. Outside of a family dynasty there are few executives who have survived at the top for that length of time. For shareholders in ICG, which owns Irish Ferries, it has mostly been a smooth journey for the best part of a decade. However, as Ryanair’s Michael O’Leary found out last year, there are some things that...
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