Interview: Intercom is tackling ‘an epic mission’

Interview: Intercom is tackling ‘an epic mission’
Paul Adams, the vice president of product at Intercom. He left Facebook to go to the Irish tech start-up, now said to be worth over $500 million. Picture: Maura Hickey

The Irish start-up is creating a new way for businesses to talk to customers

After their first year at Intercom, every member of staff gets a cartoon which is pinned in the corridor of the company’s office on St Stephen’s Green, an office which once housed the infamous Anglo Irish Bank.

In the case of Paul Adams, vice president of product at the communications platform for internet businesses, the cartoon is of a man sitting on top of a sparkly clean fire engine.

John Collins, the former...

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