How to foster trust with your staff

Management schools rarely focus on trust between bosses and the people who work for them – and yet nothing is more important to the job

The tell-tale signs of a poorly managed team are easy to spot: More “they” than “we” when talking about their colleagues. Poor cooperation and little collaboration. Sarcasm. Eye rolls. One-sided “conversations”.

Below-par results, both individual and team. High stress. High absenteeism. High employee turnover. And most noticeable of all, a bad atmosphere.

The signs of a well-managed team are equally visible. Genuine conversations. Plenty of “us” and “we”. Cooperation and collaboration. Laughter. People ...