Where employee experience meets customer experience

Businesses are finally starting to realise that it is as important to have happy and engaged employees as it is to have satisfied customers

Brett Minchington, chairman/chief executive of Employer Brand International

‘I always though British taxi drivers were the friendliest, but now I’ve experienced the Irish they’ve moved to number one. Friendly and full of local history – perfect way to be introduced to the city”

Brett Minchington is all about experience, and his interaction with Dublin taxi drivers amply demonstrates that an engaged employee creates a happy customer. For the last few decades, businesses have been obsessed with improving the customer experience – ...