Insurers last in popularity stakes as they are still not putting customers first

The Central Bank has rapped the insurance industry for ignoring its call to not pay dividends during the pandemic, insurers have not paid out on business interruption claims, and the industry is the subject of three high-level investigations

Moyagh Murdock, chief executive of Insurance Ireland, has said the group was keen to improve the customer and consumer focus of the industry. Picture: Fergal Phillips