Business Post's View
Editorial: Queue chaos not the only area where DAA failing passengers
Passenger experience matters, and first impressions matter – and as Ireland’s most important piece of infrastructure, Dublin Airport must be better prepared
An airport is the most expensive system ever invented for managing queues. Passengers are prepared to put up with a lot, from terrible food to rip-off prices to being manhandled by strangers, provided they do not have to wait too long in the endless queues that are a feature of catching a flight. If an airport fails to honour its side of that unwritten bargain, as Dublin Airport did last weekend, it is tantamount to ...