Central Bank concerned as tracker error deadline looms for customers

Worries over homeowners being "time barred" raised at top level meeting

29th May, 2016
The Central Bank and director of consumer protection, Bernard Sheridan Pic: RollingNews.ie

The Central Bank is concerned that tracker mortgage customers affected by lenders’ errors could run out of time to make complaints, and has flagged its concerns to the Financial Services Ombudsman, confidential documents reveal.

According to documents obtained by The Sunday Business Post under Freedom of Information legislation, concerns over “customers being time barred” were raised at a meeting between high-ranking representatives of the Central Bank and the Financial Services Ombudsman (FSO) earlier this...

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