Banking: the new normal

Holovisions, virtual reality glasses and monitoring of customers’ social media channels. Is this the future of banking?

Anna is a fictional character. She lives in the year 2020, she’s 56, and she is the customer of a bank.

She is part of a fantasy of modern banking that reads like something from Tomorrow’s World. In this fantasy of modern banking, she gets on a train wearing virtual reality glasses that turn on with the blink of an eye, read her retina for identification and open up her emails, one of ...